Grievance Redressal

Section 13 of the Digital Personal Data Protection Act, 2023 gives every Data Principal the right to a readily available means of grievance redressal from the Data Fiduciary. This page is that means. You do not need a reason to use it, and using it costs you nothing.

You may complain about anything we do with your personal data — including a consent request you found unclear, a withdrawal that did not take effect, a request for access or correction we did not answer, or a notice you believe was incomplete.

The Officer named above is based in India and is answerable for how we process personal data. If we are ever designated a Significant Data Fiduciary under Section 10, this is the person Rule 13 requires us to publish.

1. We acknowledge your complaint and give you a reference number within [ACK WINDOW, e.g. 48 hours].
2. We investigate and respond substantively within [RESOLUTION WINDOW, e.g. 30 days] of receipt.
3. If we need longer, we tell you why before the window closes, and give you a revised date.

These are our commitments, not the statutory ceiling. Publishing a period we intend to beat is the point of publishing one at all.

If you are not satisfied with our response, or we do not respond within the period above, you may complain to the Data Protection Board of India. The Act expects you to approach us first, so please give us the chance before you escalate.

The entries marked in brackets are not yet filled in. Until they are, use our contact page, which routes to the same team.